Happy news! Looks like after hours of effort, AT&T is going to send a new iPhone overnight. Not to short Apple, one of their regional managers talked to me on the phone and wasn't an ass (the first such conversation I've had over this with anyone over the phone); he agreed a new phone should be provided posthaste and promised to do everything he could to help at our Genius appointment Saturday. But if everything proceeds apace, boyfriend should have a new uncracked gorgeous iPhone tomorrow without the need for further Apple intervention. Negative Internet press FTW!