- Going to my Microsoft Office download page only to find I have to log in and then finding my saved login (scrupulously saved, may I add, in 1Password) does not work
- Discovering that without this login, I cannot download the software again
- Having to call Microsoft customer support
- Being connected to an Indian named Joe (I know your name isn't Joe, dude)
- Having FUCKING BANJO start barking her head off right when he starts rattling off product codes, because that's totally when I want a loudly barking dog to obscure the heavily accented Indian English coming through the phone
THAT is what is awesome!