The Problem With Satisfied Patients — The Atlantic

Click the post title to jump to this article. Another good piece by Alexandra Robbins (The Nurses), this one addresses what nurses have intuitively known for some time: making patients happy is NOT the same as giving them good health care! Instead, hiring more nurses and letting them do their jobs is what produces better patient outcomes. I'm unclear as to why this is puzzling to anyone. It seems very obvious to me.